As a part of the US Healthcare – Inbound Voice Process, your primary responsibility will be to assist US-based customers with queries related to healthcare insurance. The role demands excellent communication skills, a strong customer-service mindset, and attention to detail.
Location: Mindspace, Building No – 2, Next to Airoli Railway Station, Airoli, Navi Mumbai
Mode: Work From Office
Shift: US Shift (Night Shift)
Weekly Off: Saturday & Sunday Fixed Off
Experience: Fresher / Experienced
Salary: ₹3.30 LPA (CTC)
Facility: One way (drop)
Roles & Responsibilities:
Handle inbound calls from US-based members regarding healthcare insurance, claims, policy details, and coverage.
Provide accurate information regarding eligibility, deductibles, payments, and prior authorizations.
Document interactions appropriately and maintain patient confidentiality in compliance with HIPAA guidelines.
Resolve customer queries promptly with a customer-first approach.
Escalate complex issues to appropriate departments when needed.
Stay updated with system changes, policy updates, and meet quality and productivity targets.
Desired Candidate Profile
Excellent verbal and written English communication skills.
Strong comprehension, analytical, and multitasking abilities.
Basic knowledge of business writing and email etiquette.
Customer service-oriented with polished soft skills.
Not pursuing any full-time educational course.
Comfortable with Work From Office and Night Shifts.
Willing to relocate within Wipro Transport Boundary (if outstation).
Note:
pursuing candidates are not eligible.
Candidates with BPO experience and complete documents will be given preference.
Perks & Benefits
Performance-based incentives
One-way cab facility (drop) within transport boundaries
Night shift allowance up to ₹3,000/month
Structured training program to enhance skills
Opportunity for long-term career growth within Wipro
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